By using this website, you agree to us collecting and using the information you give us. At National Gas (“we”, “us” or “our” for short), we respect your privacy. This policy explains how we deal with your information.

What information do we collect and hold
We collect and hold personal and credit information. It includes your name, address, date of birth, other relevant identification information, your current supplier, and credit information (credit score from credit reference agencies) about you. We also collect and hold information about your past energy consumption or likely future energy consumption.

How we collect information
We collect information in a variety of ways, including directly from you, from public sources (such as telephone directories) and from private sources (such as from credit reference agencies, and data providers). We may record your telephone calls with us for training, service quality, verification and compliance purposes. We generally collect your personal information (also called ‘personal data’, which is the information that identifies you as an individual) on our website where you provide it knowingly and willingly. For example, by agreeing a contract online, filling out a form or emailing an inquiry.

Disclosing
We may request credit reports from a credit reference agency. National Gas will provide information that identifies you. The credit reference agencies will use that information. If you would like more information about this then please contact with us.

Marketing
You have the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to be contacted for marketing purposes please email us at customerservices@nationalgas.org.uk and we will add you to our do not contact list. You can opt out at any time.

How can you access to your personal information we hold
If you would like to access to your personal information we hold, please contact us in writing using the address provided on the Contact Us page, or email us at customerservices@nationalgas.org.uk, or call us on 02035895960. You can also contact us to check that the information we hold is accurate and up to date and request for updating them if necessary.

Complaints
If you have any complaint about how National Gas has handled your personal information, you can contact us at complain@nationalgas.org.uk.

Update
We may update our privacy policies from time to time, therefore, please do check regularly. Last Update: 07 July 2015.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia – all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Strictly Necessary Cookies
These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functionality Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.
If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Other Cookies
The following cookies are also set by our site, however their purpose has not yet been identified. We are conducting research into these cookies and will update this page as soon as possible.